General Terms and Conditions As of: August 7, 2026

The following terms and conditions govern purchase contracts concluded via this online shop between Schwanheimer Industriekleber GmbH, Kurzgewann 3, 69436 Schwanheim, and the respective buyer.

§ 1 Scope of Application, Definitions

1. The business relationship between the webshop seller (hereinafter referred to as the "Seller") and the buyer (hereinafter referred to as the "Customer") is governed by the following General Terms and Conditions in the version valid at the time the order is placed. Deviating terms and conditions of the ordering party shall not be recognized unless the Seller expressly agrees to their validity.

2. A "consumer" is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (Section 13 of the German Civil Code [BGB]). In contrast, an "entrepreneur" is any natural or legal person or a partnership with legal capacity that acts in the exercise of its trade, business, or profession when entering into a legal transaction (Section 14 BGB).

§ 2 Conclusion of Contract

Where reference is made to "goods" below, this also includes—where offered—digital products (digital content or digital services) as well as goods with digital elements.

1. The presentation of goods in the online shop does not constitute a legally binding offer but merely an invitation for the Customer to submit an offer. The Customer may select goods from the Seller's range and collect them in a so-called shopping cart using the button designated for this purpose. By clicking the button required to conclude the purchase contract, the Customer submits a binding offer to purchase the goods contained in the shopping cart. Before submitting the order, the Customer may view and modify the data at any time. At any time prior to placing a binding order, the customer can return to the page where their data was entered by using the browser's "Back" button. Input errors can be corrected there. The ordering process can be cancelled by closing the internet browser. However, the order can only be submitted and transmitted if the customer accepts these terms and conditions and thereby incorporates them into their order.

2. Confirmation of receipt of the customer's order, together with acceptance of the order, is provided via an automated email immediately after the order is submitted. The purchase contract is concluded upon receipt of this email confirmation. If the customer has selected a payment method involving immediate payment (e.g., PayPal / PayPal Plus / PayPal Express, Amazon Payments, Sofortüberweisung), the contract is concluded at the time the customer confirms the payment instruction. If the customer has selected prepayment, the contract is concluded as soon as the customer receives a payment request containing the relevant bank details, prior to the seller's declaration of acceptance. We accept your offer with this payment request. 3. The text of the contract and any warranty terms will be sent to the customer on a durable medium (email or paper printout) either with the email confirming receipt and acceptance of the order or in a separate email, but no later than upon delivery of the goods. The contract text is stored in compliance with data protection regulations. The seller's current General Terms and Conditions can also be viewed by the customer at any time at https://schwanheimer-industriekleber.de/en/terms-of-service. Past orders can be viewed in the customer area under "My Account" – "Orders." 4. The sale of products subject to licensing requirements takes place exclusively in compliance with applicable statutory regulations. Where specific conditions apply to the purchase of certain items (e.g., under the Explosives Act, Weapons Act, or Youth Protection Act), such items will only be supplied to customers who can provide proof of the necessary authorizations. The seller reserves the right to request appropriate documentation (e.g., official permits) prior to the conclusion of the contract or delivery, and to reject or cancel the order if such proof is not provided.

§ 3 Manufacture of goods according to customer specifications

We do not manufacture goods according to customer specifications.

§ 4 Start of delivery period, delivery, provision of digital content

1. The delivery period begins—in the case of advance payment, on the day following the issuance of the payment order to the transferring financial institution, or in the case of other payment methods, on the day following the conclusion of the contract—and ends upon the expiration of the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a public holiday recognized at the place of delivery, the next business day shall take the place of such a day.

2. Delivery is made to the delivery address specified by the customer.

3. If delivery to the customer was not possible and the carrier returns the ordered goods to the seller, the customer shall bear the costs of the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if they were temporarily prevented from accepting the offered performance, unless the seller had announced the performance to them a reasonable time in advance.

§ 5 Retention of title

The delivered goods remain the property of the seller until payment has been made in full. § 6 Prices and shipping costs

1. The prices stated on the seller's website include the applicable statutory VAT. If the webshop's offers are directed exclusively at other business customers (entrepreneurs), the prices are exclusive of the applicable statutory VAT.

2. Applicable shipping and delivery costs are displayed during the ordering process and—unless otherwise stated—are to be borne by the customer. For consumers:

3a. The goods are shipped by a carrier commissioned by the seller. The seller bears the risk of shipment if the customer is a consumer. For business customers (entrepreneurs):

3b. The goods are shipped by a carrier commissioned by the seller. The risk of accidental loss or accidental deterioration of the purchased goods passes to the buyer as soon as the seller has handed the goods over to the freight forwarder, the carrier, or the person or entity otherwise designated to carry out the shipment.

4. In the event of shipment to a country outside the European Union, additional costs—such as customs duties or taxes—may be incurred. These are to be borne by the customer and are paid directly to the responsible authority, not to the seller. This also applies to the return of goods in the event of a revocation.

§ 7 Payment Terms

1. The available payment options are displayed to the customer during the ordering process. These may include, for example, payment in advance, credit card, or the use of payment service providers such as PayPal, Klarna, or Amazon Pay. The customer receives further information during the ordering process. The seller may determine the available payment options at its own discretion.

2. Payment of the purchase price is due immediately upon conclusion of the contract, unless a later due date has been agreed upon between the parties. If the due date for payment is determined by the calendar, the customer is in default simply by missing that date. For consumers:

2a. Point 2 applies only if the customer has been specifically informed of this legal consequence in the invoice or payment statement. In the event of default, the customer must pay the seller default interest at a rate of 5 percentage points above the applicable base interest rate. For business customers:

2b. In the event of default, the customer must pay the seller default interest at a rate of 9 percentage points above the base interest rate.

3. The customer's obligation to pay default interest does not preclude the seller from asserting claims for further damages resulting from the default. § 8 Warranty for Material Defects, Guarantee

1. Statutory warranty rights apply to all goods sold by the Seller. The Seller is liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 et seq. of the German Civil Code (BGB).

2. In dealings with business customers (entrepreneurs), the warranty period for newly manufactured goods supplied by the Seller is 12 months from the transfer of risk. The limitation periods for the Seller’s right of recourse pursuant to § 445a BGB remain unaffected. 3. An additional guarantee applies to goods supplied by the Seller only if such a guarantee has been expressly granted in the order confirmation for the respective item. The scope of any such guarantee is set out in the applicable guarantee terms.

§ 8 Warranty for Material Defects, Guarantee

3. An additional guarantee applies to goods supplied by the Seller only if expressly stated in the order confirmation for the respective item. The scope of any such guarantee is set out in the applicable guarantee terms.

§ 9 Liability

1. Claims for damages by the Customer are excluded. Excluded from this exclusion are claims for damages arising from injury to life, body, or health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damage resulting from an intentional or grossly negligent breach of duty by the Seller, its legal representatives, or its vicarious agents. Essential contractual obligations are those the fulfillment of which is necessary to achieve the objective of the contract.

2. In the event of a breach of essential contractual obligations, the Seller is liable only for the foreseeable damage typical of the contract if such damage was caused by simple negligence, unless the Customer's claims for damages arise from injury to life, body, or health.

3. The limitations set out in paragraphs 1 and 2 also apply for the benefit of the Seller's legal representatives and vicarious agents if claims are asserted directly against them.

4. The provisions of the Product Liability Act remain unaffected.

§ 10 Right of Withdrawal

If the customer is a consumer, they are entitled to a statutory right of withdrawal. Further information regarding the right of withdrawal can be found in the instructions on the right of withdrawal.

§ 11 Information on Data Processing

Data protection is of particular importance to us. Therefore, you can find our detailed privacy policy separately on our website.

§ 12 Code of Conduct

The seller has subscribed to the "Geprüfter Webshop" (Certified Webshop) code of conduct, which can be viewed online at https://www.gepruefter-webshop.de/verhaltenscodex/.

§ 13 Force Majeure

1. "Force majeure" means the occurrence of an event that prevents a party from fulfilling one or more of its contractual obligations under the contract, provided that the party affected by the impediment demonstrates that the event: originates externally; bears no relation to its business operations; could not have been averted even by the exercise of the utmost care reasonably to be expected; and does not fall within the sphere of risk solely attributable to the affected contracting party.

2. Unless proven otherwise, the following events (which list is not exhaustive) shall be presumed to constitute a case of "force majeure": - war, extensive military mobilization, hostilities, attack, acts of foreign enemies, civil war, riot, insurrection, acts of terrorism, sabotage, or piracy; - currency and trade restrictions, embargoes, sanctions; - pandemic, epidemic, or infectious diseases, taking into account a risk level of at least "moderate" as determined by the Robert Koch Institute or the assessment of the World Health Organization (WHO); - natural disaster or extreme natural event; - explosion, fire, destruction of equipment, prolonged failure of means of transport, telecommunications, information systems, or energy supply; - general labor unrest such as boycotts, strikes, lockouts, or the occupation of factories and buildings.

3. In cases of force majeure, the affected contracting party is released from the obligation to deliver or accept goods or to provide services for the duration and to the extent of the impact, provided that notice is given without undue delay. If notice is not given without undue delay, the exemption becomes effective from the time the notice reaches the other party. The exemption from the obligation to deliver or accept goods applies for as long as the asserted impediment prevents the affected party from performing the contract. Buyers must inform the seller if an order remains unanswered and/or unprocessed but the buyer still wishes to proceed with the order. This notification must be made in writing—via email or letter—and in a manner that ensures the seller receives the communication.

4. Unless otherwise agreed, either party may terminate the contract if the duration of the impediment exceeds 120 days. In the event of termination, any services rendered up to that point must be reimbursed.

5. The affected party must take all appropriate and reasonable measures to resolve the force majeure situation and to mitigate any negative consequences of the force majeure event that have occurred or are likely to occur for the other party.

6. If the subject matter of the contract involves a service to be provided by the affected party, that party is entitled to reschedule the provision of the service. If no alternative date can be offered or accepted within 120 days of the onset of the event, either party may terminate the contract, and any services already received must be returned.

7. If the subject matter of the contract is an event, the organizer is entitled to reschedule the time and venue. Should the participant be unable to accept the new offer—regardless of the reason—they are entitled to an alternative date. If no alternative date can be offered or accepted within 120 days of the onset of the event, either party may terminate the contract, and any services already received must be returned.

§ 14 Final Provisions

1. Contracts between the Seller and the Customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Sales Convention (CISG). For orders placed by consumers residing abroad, mandatory provisions or protections afforded by case law in the consumer's country of residence remain unaffected and shall apply accordingly.

2. If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Provider shall be the Provider's registered office.

3. The language of the contract is German. Copyright Notice: These General Terms and Conditions were drafted by the contract lawyers at TISKO Consulting GmbH (https://www.Gepruefter-Webshop.de) and are protected by copyright. Any use beyond the scope of the contractual agreement, or the copying and unauthorized use of the texts, is prohibited and constitutes copyright infringement subject to legal action. Accessibility Statement This accessibility statement applies to the website of the provider Schwanheimer Industriekleber GmbH, Kurzgewann 3, 69436 Schwanheim, 06262-3431, info@schwanheimerindustriekleber.de. 1. Description of the service 2. Applicable requirements Accessibility requirements are derived from the Accessibility Strengthening Act (BFSG)—specifically § 14 BFSG in conjunction with § 3 para. 1 BFSG—with reference to the Ordinance on the Accessibility Strengthening Act (BFSGV). 3. Compliance with accessibility requirements This website does not meet, or only partially meets, the essential requirements of the Web Content Accessibility Guidelines (WCAG) version 2.2, conformance level AA. Accessible content: Perceivability, operability, understandability, robustness. Non-accessible content: The listed content is not accessible for the following reasons: We are continuously working to rectify these issues. 4. Preparation of this statement and contact details This statement was prepared based on a self-assessment using a standard testing tool. Content last reviewed: 21 November 2023. The use of accessibility features does not affect user privacy in any way. If you encounter accessibility barriers on our website or require information in an accessible format, please contact us: Schwanheimer Industriekleber GmbH, Kurzgewann 3, 69436 Schwanheim, 06262-3431, info@schwanheimer-industriekleber.de 5. Responsible market surveillance authority Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF), Saxony-Anhalt; MLBF c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt, P.O. Box 39 11 55, 39135 Magdeburg; Telephone: 0391 567 6970; E-mail: MLBF@ms.sachsen-anhalt.de

Payment options

Dear customer, the following payment options are generally available for your order:

Payment in advance

Once you have received the order confirmation and the order number contained therein, you can pay for your order in advance. The goods will be shipped to you as soon as the purchase price has been received in our account.

Payment via PayPal

The PayPal payment method allows you to pay securely, easily, and quickly in online shops. The purchase amount is transferred immediately to our bank account, allowing you to receive your goods even faster. To pay via PayPal, you must have a free registered PayPal user account. Customers who do not have their own PayPal account can pay by credit or debit card. You can find further information about PayPal and how to sign up at https://www.paypal.de/.

Payment by invoice

When purchasing on invoice, you receive the goods first and pay later. Simply select the invoice payment option during the checkout process. You will find all the necessary information on the invoice sent to you. If the order is processed via invoice, payment must be made within 14 days without any deductions. Late payment fees apply thereafter (€5.00 for the second reminder and €10.00 for the third reminder).

A processing fee of €25.00 applies for any subsequent changes to the billing address.